Just as statistics show that more and more people are utilizing mail-order or internet sources for their holiday shopping this year comes the news that the number of reported package thefts is also on the rise; the correlation should come as no surprise.  And while prevention and caution are usually the first line of defense in situations like this, when it does happen - the question becomes what to do about it.

If you know that a package you were waiting for was delivered to your door and it's no where to be seen, the first and perhaps most-obvious step is to contact the authorities.  If in fact the box was delivered (i.e. you have tracking receipts to prove it) then there has been a crime committed against you.  The police will be able to help you fill out the paperwork to report the theft.

But what are your next steps?

Each of the top-line package shippers has specific ways you can report a missing package and file a claim.

  • Amazon:  1-888-280-4331 is the number to report a missing package.  You can also obtain online help by clicking here.
  • Ebay:  1-866-961-9253 is the hotline number for missing packages.  Ebay's online help starts here.
  • FedEx:  1-800-463-3339 is the phone number for filing a claim with FedEx.  You can also obtain online help by clicking here.
  • UPS:  1-800-742-5877 is UPS's missing package hotline.  They also provide online steps which are available here.
  • USPS:  1-800-275-8777 is the U.S. Postal Services missing package number.  Click here to start the claim via their online reporting service.


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